Refund policy
Scope
This policy applies to purchases made in the EISENHORN online shop.
Customers in Switzerland and European Union countries have the right to withdraw from their purchase within 30 days of receiving the goods.
How can I arrange a return?
To exercise your right of withdrawal, please contact us in writing (e.g. by email or via our contact form) within 30 days of delivery, providing the following information:
- Your name
- Your order number
- Details of the items you wish to return.
Condition of the goods
For a return, the products must:
- Be unused and undamaged.
- Include all accessories.
- Be returned in the original packaging and well protected.
We may refuse a refund or reduce the amount if the goods show signs of use or damage.
Return costs
You are responsible for the costs of returning the goods. We recommend that you choose an insured shipping method with tracking.
Refunds
Once we have received and inspected the returned goods, we will refund you the full or reduced amount:
- Less any credit card or bank charges incurred for your order.
- For payments made in a currency other than Swiss francs, at the current exchange rate at the time of the refund.
Refunds will be made using the same payment method you used for the original transaction, unless we have expressly agreed otherwise.
Orders with partner codes
If you use a partner code when placing your order, the 30-day right of return does not apply.
Defective or incorrect items
If an item is defective or incorrect, please contact us immediately. Your statutory warranty rights and the manufacturer's warranty described in our Terms and Conditions apply regardless of these return conditions.
Legal rights
Nothing in this policy limits your rights under applicable consumer protection laws.